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Shipping and handling charges are non-refundable. So if the correct items are returned for a refund: All returned items are subject to a 15% restocking fee. All items sent back to us must be in their original condition and must not be worn, altered or laundered. Return policy & Exchangesīefore you can enjoy the easy exchange & return policy, you must contact us and provide a return address before sending the items back. It usually takes 7 to 10 working days to arrive, but it highly depends on the courier. If you are located elsewhere, the national carrier in your country may take more time. If you are located in the US, it will take 5-7 business days to arrive. ShippedĪt this point your order has been shipped and you have been given a tracking number.
#Kate spade backpack update
The warehouse then replies to us with the tracking information, and once we receive it, we will update your order status to "Shipped", this will only takes 12-24 hours. We have processed the package and sent it to the warehouse for shipping.
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Once your order is verified, your order will be promoted to the next status and the package will be prepared for shipment. We'll review your order and verify that your credit card information is valid and that the shipping address you provided matches the address that the credit card statements are sent to. ProcessingĪfter paying by credit card or PayPal, your order will be in Pending Status. Then you can know when you can receive your parcel. We appreciate your business and we want you to understand our shipping process before placing an order.